General information
Northern Hunting ApS
CVR No. 36 49 55 88
info@northernhunting.com
+45 71 99 20 60
Established 2015
Delivery
1) We usually ship the order within 24 hours on workdays
2) Normal delivery time to addresses in Denmark is 1-2 days after sending the order. Outside Denmark 2-8 shipping days
3) All goods are shipped with GLS or Post Nord
4) All goods will be supplied while stocks last
5) Northernhunting.com has an intelligent inventory management system so that out-of-stock items are not displayed in the online store
6) No liability is assumed for printing errors, stock management errors and price changes
If you come to regret your purchase (Right of Return)
You have 100 days right of return when you shop at Northernhunting.com.
The period for return expires 100 days after the day you receive your product.
If you want to cancel the order, please use our included return guide that came with the package when you received your order. You cannot regret your order by simply denying the package.
Returns
You must send your order back to us without undue delay and at latest in our hands 100 days upon receival. You have to bear the direct cost of returning the goods if you want your money back.
When returning items, you are responsible for the goods being safely packed. You bear the responsibility from the time of delivery of the goods. Remember to get a receipt for shipment of the package.
Condition of the items upon return
You are only liable for any diminished value of the goods resulting from handling other than that necessary to determine the product’s nature, qualities and the way it works. In other words – you can try out the product in the same way as if you tried it in a physical store, but do not take it into proper use if you want a full refund.
If the product has been tried out in addition to as described above, we consider it as being used, which means that you if you cancel the purchase you will only get part or none of the purchase amount back, depending on the product’s commercial value.
Refund of the purchase amount
If you regret your purchase, you can of course get the amount you paid us refunded. In case of a loss of value that you are responsible for, this will be deducted from the purchase amount.
If you use your right of return, we will refund payments excluding shipping, if done without delay and at latest at our warehouse again 100 days after receipt of parcel.
We will make such reimbursements using the same payment method that you used for the initial transaction, unless you have expressly agreed otherwise.
We may withhold reimbursement until we have received the product, unless you have already supplied proof of having returned it.
If you regret your purchase, the item must be sent to our return address which is:
NORTHERN HUNTING APS
TRANSPORTCENTER ALLE 19
7400 HERNING, DENMARK
Cookies
We use cookies to optimize your experience on our site, as well as the targeting of our ads, so you experience as relevant marketing materials as possible. To achieve the highest value in our marketing materials, we use remarketing and interest-based ads. If you experience any private infringing on Northernhunting.com, please contact us immediately – your safety is our top priority! Specific tools are listed below, as well as a link where you are free to unsubscribe to our use of the tool.
Google Analytics: https://tools.google.com/dlpage/gaoptout
Google Adwords: https://www.google.com/settings/ads/plugin (remarketing)
Google Adwords: https://www.google.com/settings/ads/ (interest based marketing)
Mouseflow: https://mouseflow.com/opt-out/
We share data (anonymously) about marketing and traffic on the site for educational purposes, such as the number of clicks on ads and the number of orders. No sensitive personal data is shared.
Personal information for purchases
In order to enter into an agreement with us, we need the following information:
- Name
- Address
- Mobile phone number
- E-mail address
We collects your personal information for the purpose of delivering the products to you.
Personal information will be collected at NORTHERN HUNTING ApS and kept for five years, after which the information will be deleted.
When collecting personal information through our website, we ensure that this always happens with your express consent, so that you are informed of exactly what information is collected and why. We will NOT send you e-mails or anything else without your express consent.
The individuals responsible for the webshop and the director have access to this information.
We do not store customer data encrypted.
We do not transmit customer data encrypted.
Information provided to www.northernhunting.com will not be disclosed or sold in any way to any third party except Trustpilot and we do not collect any sensitive information.
We use Trustpilot.dk for collecting customer experiences. Information collected from Trustpilot.dk is not disclosed to others.
As a customer of NORTHERN HUNTING ApS, you always have the right to object to the collection of information. You also have the right to inspect the information collected about you. These rights are given to you under the Privacy Act and any inquiries related to this should be directed to NORTHERN HUNTING ApS via email info@northernhunting.com.
Credit card information is encrypted. We do not store your credit card information. If you enter your e-mail address or mobile phone number, you agree that we may contact you by e-mail or text message with information about your order. Note that you accept our privacy policy (”processing of your data”) when you use this website, including our use of cookies.
KLARNA
We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.
Complaints
Northernhunting.com checks all items before shipping. The rules on deficiency in the Sale of Goods Act apply to purchases.
When you shop at www.northernhunting.com you get a 24-month warranty. This means that you either get the item repaired, replaced, a refund or reduction in price, depending on the specific situation. There is an additional 36 months’ warranty on selected articles. In our online store, products with 60 months’ warranty will have our visible warranty stamp.
The warranty does not cover the following complaint situations:
- It is a requirement that the complaint is justified and that the fault is not due to misuse of the product or other injurious behavior.
How soon should I complain?
You must complain within ”reasonable time” after you have discovered the defect. If you complain within two months after the defect is discovered, the claim will always be in good time.
When you send the product to us, we need the following information
When you return the product, please state what the problem is in as much detail as possible. Use the attached form or print a new one at www.northernhunting.com. The more specific you are, the better we will be able to prevent the fault in future. You are always welcome to call us on +45 71 99 20 60 so that together we can find the best solution.
NB! We do not accept packages sent COD or similar.
Remember that the product must always be returned in protective packaging, and remember to get a receipt for the posting so that we can reimburse your shipping costs.
Other
All business on this website is conducted in Danish, English and German.
Everyone can shop at Northernhunting.com.
Consumer Complaints
If you have any complaints about your purchase, please contact info@northernhunting.com or telephone +45 71 99 20 60. If we are unable to find a solution, you can file a complaint with the relevant boards in the area if the conditions for this are met. The Competition and Consumer Authority, Carl Jacobsens vej 35, 2500 Valby, telephone +45 41 71 50 00.
The European Commission’s online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country than Denmark. Follow this link – https://ec.europa.eu/odr. By filing a complaint, enter our email address info@northernhunting.com.
If you have any further questions, please feel free to contact our customer service at info@northernhunting.com or tel. +45 71 99 20 60. We ask you to have your order number to hand.
