FAQ - Frequently asked questions

Here you can find answers to the questions we most often receive from our customers.
If you do not find answers to your question, then you are very welcome to contact us.

HELP

Different hunts, different needs. We are aware of this and therefore we have tried to make it easy for you. If you click on a specifc jacket or a pair of trousers on our webshop, you can find out what kind of hunting the specific product is perfect for.
We would recommend our Aslak set: Aslak Hugin + Aslak Teit. The set can be used almost all year, as you simply build or reduce the amount of midlayers to adapt to the climate. It’s an incredibly flexible setup that enables you to take on and off layers during the hunt if the activity or temperature suddenly changes.
We have made a size guide available under all products. Here’s a measurement chart, so you can find out what size to order.

PRODUCT CARE

Jackets and trousers from Northern Hunting are pre-impregnated. However, it is always a good idea to impregnate the clothes continuously. In this regard: Impregnating, that is sprayed directly on the clothes, is very good. Do not use impregnation, where you have to wash the clothes in the washing machine afterwards, since it can cause damage on the membrane in the clothes.
Yes, all Northern Hunting products tolerate machine wash. However, we recommend that clothes with membrane, washes carefully. No fabric softener and avoid excessive centrifugation. We encourage you to always read the care label in your clothes. The icons and text will guide you on how to treat your clothes with care.
Cotton shirts from Northern Hunting are pre-washed, which means that a 3 – 5% shrinking can be expected. If you click on a specific shirt, you can read how much it’s shrink.

DELIVERY

We offer delivery to a home address and a parcel shop with GLS and delivery to a company address with GLS. NOTE: Delivery with GLS to a company address can only be done if you write the name of the company address in your delivery information.

If you have ordered home delivery with PostNord, you will receive your item within 1-3 working days. If you are not at home when the item is delivered, PostNord will deliver your package to the nearest parcel shop, after which you will be notified by SMS or email where you can collect your package. If you have ordered delivery to a parcel shop or delivery to a business address, it will take 1-3 working days before it is delivered. It depends on how busy the forwarder is at the time of your order. For example, around Christmas, Black Friday and other special days there may be delays with the forwarders due to busyness. If you have not received your order after three working days, contact us and we will investigate where your package is for you.

RETURNS, COMPLAINTS & CHANGE OF A STYLE

You have 100 days right of return when you shop at Northernhunting.com.
The period for return expires 100 days after the day you receive your product.
You can cancel your purchase by using our included return guide that came with the package when you received your order. You cannot regret your order by simply denying the package.

If you wish to return, please do the following:

  • Pack the goods securely and do not put a shipping label on the original packaging.
  • Fill in the return slip below and enclose this entire slip in the package.
  • Send the package to Northern Hunting, Transportcenter Alle 19, 7400 Herning, Denmark.

Remember to get shipping receipt. The parcel is your responsibility till delivery at Northern Hunting.

Our return address is:

NORTHERN HUNTING APS
TRANSPORT CENTER ALL 19
7400 HERNING, DENMARK

When you shop at www.northernhunting.com you get a 5 year warranty. This means that you either get the item repaired, replaced, a refund or reduction in price, depending on the specific situation. There is an additional 36 months’ warranty on selected articles. In our online store, products with 60 months’ warranty will have our visible warranty stamp. You must complain to info@northernhunting.com within “reasonable time” after you have discovered the defect. Include purchase documentation and pictures of the complaint grounds. We will get back to your with a prepaid return label plus a return guide that you fill out and send along with your parcel. Our return address is: NORTHERN HUNTING APS TRANSPORTCENTER ALLE 19 7400 HERNING, DENMARK
You must send your order back to us without undue delay and within 14 days after you have informed us that you want to cancel your purchase. You have to bear the direct cost of returning the goods if you want your money back. When returning items, you are responsible for the goods being safely packed. You bear the responsibility from the time of delivery of the goods. Remember to get a receipt for shipment of the package. Our return address is: NORTHERN HUNTING APS TRANSPORTCENTER ALLE 19 7400 HERNING, DENMARK
If you need to exchange for a different size, you must return the item and purchase the desired size again. In this way, you ensure that the desired size is in stock.

OTHER QUESTIONS

If you want to buy a gift card for our webshop, please contact us at info@northernhunting.com, we would rather than help make a gift certificate.

In Northern Hunting makes things different!

We do not allow us to limit standards and unwritten rules, but instead do exactly what we believe, create the best user experience, the best products and the cheapest prices, Northern Hunting products’ high quality taken into account.

Read more about us